Privacy Policy

Last updated October 2026

Home and House ("we", "us") respects your privacy. This policy explains how we handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What we collect

When you submit an enquiry, book a consultation or order furniture, we may collect your name, phone number, email address, suburb and state, project details, and any information you choose to share in your message.

Why we collect it

• To respond to your enquiry and provide quotes, designs and services.
• To arrange delivery, installation and after-sales support.
• To send design news and offers — only if you opt in. Every marketing message includes an unsubscribe link, as required by the Spam Act 2003 (Cth).

How we store and share it

We store information securely and keep it only as long as we need it. We do not sell personal information. We may share it with trusted providers who help us operate (for example email, form-handling and delivery services), some of whom may store data outside Australia. Where that happens we take reasonable steps to ensure your information is protected consistently with the APPs.

Cookies

This website does not use advertising or tracking cookies. Your browser may store minor preferences locally to make the site work.

Access, correction and complaints

You may ask to access or correct the personal information we hold about you, or make a privacy complaint, by contacting [email protected] or +61 422 762 590. We will respond within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Accessibility

We aim for this website to meet the Web Content Accessibility Guidelines (WCAG) 2.2 level AA. If you have difficulty using any part of the site, please contact [email protected] or +61 422 762 590 and we will provide the information in another format.